Shipping policy
Thank you for shopping with TEAMJOY HAPPY HYPE LLC. We take pride in preparing every consumer electronics order with care and ensuring it reaches you accurately, in good condition, and within a reasonable delivery timeframe.
1. Order Processing Time
Following receipt of your order confirmation, each order goes through verification, quality inspection, and secure packing within 1 to 5 business days. Weekends and public holidays are excluded from this window. During peak shopping periods, promotional activities, or unexpected surges in order volume, our preparation time may be extended, and we will email you in advance should any material delay occur. Orders placed after daily cutoff times, or over weekends and holidays, will begin processing on the next working day. We do not split, combine, or hold orders beyond this normal preparation window unless you specifically request it.
2. Shipping Rates and Delivery Estimates
Shipping charges for your order are calculated automatically and presented on the checkout page before you complete payment, based on package weight, size, and destination region. Our standard shipping option offers an estimated delivery window of 15 business days from the date of dispatch. Please understand that these figures are estimates rather than firm commitments. Delivery may be delayed by carrier congestion, customs procedures, adverse weather, logistical disruptions in rural areas, or holiday seasons, and such circumstances are outside our direct influence.
3. Shipment Confirmation and Order Tracking
As soon as your parcel is handed over to the carrier, we send a shipment confirmation email that includes your tracking number and the name of the shipping company. Tracking information usually begins to update within 24 to 48 hours after the package leaves our warehouse; it is normal for the system to show no movement during this initial period. After activation, you can monitor the parcel's progress at any time by entering the tracking number on the carrier's official website. We recommend checking once a day rather than refreshing frequently, since scan events are logged at sorting facilities along the route.
4. Incorrect Address Disclaimer
You are responsible for double-checking that your shipping address is complete, legible, and accurate when placing your order, including street details, apartment or unit numbers, city, state, and ZIP code. TEAMJOY HAPPY HYPE LLC cannot be held responsible for deliveries made to an address that the customer entered incorrectly or incompletely. If a parcel is returned to us because of an address error, additional fees will be charged to cover reshipping before we can send the order out again. We are unable to reroute a package once it has been dispatched, so please verify your details carefully before payment.
5. Lost or Damaged Packages
If your parcel fails to arrive by the estimated delivery date, please contact our customer support team within 2 days of that expected date so we can open an inquiry with the carrier. In the event that your order arrives with external damage, missing parts, or a functional issue, please reach out within 24 hours of delivery and provide clear photographs of both the packaging and the product from several angles. Every claim is reviewed individually, and we will work with the carrier and you to reach a fair resolution as quickly as circumstances allow.
6. Apparel Care and Usage Notice
Electronic items should be operated, charged, cleaned, and stored according to the instructions that accompany each product. TEAMJOY HAPPY HYPE LLC is not responsible for damage resulting from unauthorized repair or disassembly, exposure to liquids, extreme heat or cold, use of incompatible chargers or cables, accidental drops, or other misuse outside normal everyday use. We recommend keeping devices away from moisture and direct sunlight, using only approved accessories, and following the manual to maintain safety, performance, and product lifespan over time.
7. International Shipping and Customs Notice
For orders shipped across international borders, import duties, customs taxes, brokerage fees, or other clearance charges may be applied by the destination country's authorities. These amounts are levied locally and are paid by the recipient; they are not included in the product price or the shipping fee shown at checkout. Because the exact figure depends on local tariff rules and the declared value of the package, we cannot predict it in advance. We encourage customers to contact their local customs office for guidance before placing an international order.
8. Contact Information
If you have any questions or concerns about this Shipping Policy, please contact our support team using the details provided below. We aim to reply to every message as promptly as possible during normal business hours and appreciate your patience while we investigate your case. To help us assist you quickly, please include your order number, the product name, relevant tracking information, and any supporting photographs in your message so we can resolve your inquiry without unnecessary back-and-forth.
Company Name: TEAMJOY HAPPY HYPE LLC
Email: contact@eldricore.com
Phone: +1 229-405-4119
Physical Address: 230 Sutton Pl, Lexington, KY 40504, United States
Email: contact@eldricore.com
Phone: +1 229-405-4119
Physical Address: 230 Sutton Pl, Lexington, KY 40504, United States